FAQ

Find answers to your common questions about our counseling services.

FAQ
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  • What are your business hours?

    Our regular business hours are Sunday-Thursday from 9:00am-9:00pm and Fridays from 9:00am-3:00pm. Our receptionist call hours are from 9:00am-1:00pm. Additional appointment times are available on request.

  • Are your therapists licensed/certified?

    Our therapists are licensed and experienced professionals with certifications in various therapeutic disciplines, including:

    • TEAM-CBT
    • Traditional Cognitive Behavioral Therapy (CBT)
    • Internal Family Systems (IFS)
    • Eye Movement Desensitization and Reprocessing (EMDR) 
    • Dialectical Behavior Therapy (DBT)
    • Somatic Experiencing
    • Psychodynamic therapy
    • Rogerian Person-Centered Therapy.
  • What can I expect during my first session?

    During your first session, you will meet with one of our intake coordinators to discuss your needs and goals. You will then be matched with a therapist who suits your preferences and therapeutic needs.

  • What types of therapy do you offer?

    We provide individual, adolescent, child, couple, and group therapy sessions.

  • Do you offer virtual therapy sessions?

    Yes, we offer virtual therapy sessions to provide convenient and accessible care for our clients.

  • What types of payment options do you accept?

    We accept a variety of payment options including Medicaid/HUSKY, Anthem, Aetna, Cigna, Carelon, Beacon, and more. We also offer flexible payment plans and a sliding fee scale to accommodate your financial situation. To learn more, click here.

  • How can I book an appointment?

    You can book an appointment by calling us at (203) 312-1533, by scheduling with us virtually, or filling out our contact form.

  • What should I do if I need to cancel or reschedule an appointment?

    If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance to avoid any cancellation fees.

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